Cancellations & refunds

Draft: this text will be reviewed by a lawyer before publication. Items in square brackets [ ] are to be completed by the operator of VÉRO.

Version 2026-10 · Last updated: 3 October 2026

At a glance

• Services for citizens are free; there is nothing to pay or refund.
• The VÉRO CRM trial lasts 14 days and needs no card.
• You can cancel your subscription at any time from the Advisor Hub; it takes effect at the end of the period you have paid for.
• Monthly plans: no partial refunds for the current month.
• Annual plans: a refund on request within 14 days of the first annual payment.
• Charges made in error or twice are refunded.

Free services for citizens

The tools, guides, articles, account, saved reports and appointment booking are free for citizens. We never ask for card details and nothing is charged.

VÉRO CRM free trial

The trial lasts 14 days, needs no card and nothing is charged. If you do not choose a plan, your workspace becomes read-only and your data stays available for export.

How to cancel your subscription

1. Sign in to your advisor account.
2. Open the Advisor Hub and go to billing management.
3. Choose “Cancel subscription” and confirm.

The Advisor Hub shows the date your subscription ends. Until then everything works as normal; after that your workspace becomes read-only and you are not charged again. Your data is not deleted and you can export it.

Monthly plans

Monthly subscriptions are paid in advance. If you cancel, you keep access until the end of the month you have paid for, but there is no partial refund for the current month.

Annual plans

If you change your mind, you can ask for a refund within 14 days of your first annual payment. We refund that payment and the subscription ends.

After those 14 days, and for annual renewals, there are no pro-rata refunds for the rest of the period. Cancellation takes effect at the end of the year you have paid for.

Charges made in error or twice

If you are charged twice for the same period, or money was taken for a payment that failed or was made in error, we refund the full amount as soon as we have confirmed it.

How to ask for a refund

Write to us through the Contact page with your account e-mail, and the date and amount of the charge. Refunds are made through Stripe to the card that was charged. How long it takes to appear in your account depends on your bank.

Price changes

We tell you by e-mail at least 30 days before any price change. If you cancel before your next renewal, you are not charged the new price.

Your statutory rights

This policy does not limit any rights the law gives you. If a legal provision gives you more, that provision applies. The full subscription terms are in the Terms of use, Part B.